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FAQ
Bookings
Event Basics
Course Details

Bookings, Alterations and Cancellations

The answers below are provided as a general guide only; in all instances event specific information may supersede any details provided here.

I'm receiving emails explaining I have an unallocated entry for a booked event, what do I need to do?

All entries must be allocated at least 14 days prior to the event. If you are allocating an event to another participant, they must have a registered Endurancelife account. To do so; log onto your account > Orders > Select the desired order number > Allocate > Enter the desired email address.

I'm unable to attend the event, can I defer my entry to the same event next year?

No, unfortunately not. All event transfers must be completed at least 30 days prior to the event. It is only possible to transfer to an event which is currently available on the website, of which the event for the following year in the same location will not be available until a month after the current year's event (approximately). Additionally we don't always repeat events so the only thing we offer is for you to transfer to a different location.

I'm unable to attend the event, can I transfer to another event?

All event transfers must be completed at least 30 days prior to the event. It is only possible to transfer to an event which is currently available on the website. To do so; log onto your account > Orders > Select the desired order number > Change > Select the desired (new) event. All event location transfers are subject to a 10 admin fee.

I'm unable to attend the event, can I get a refund?

Endurancelife offers a 24 hour cancellation policy post booking. You can cancel your order and receive a full refund within 24 hours of making the original booking. To do so; log onto your account > Orders > Select the desired order number > Cancel > Confirm. In no other instances are refunds available.

I would like to transfer to a different distance category, can I upgrade/ downgrade?

All up/ downgrades must be completed at least 30 days prior to the event. To do so; log onto your account > Orders > Select the desired order number > Change > Select your event > Select the desired distance category. Downgrades are free of charge, upgrades are charged at 10 per distance category.

I'm unable to attend the event, can my friend run instead of me?

Yes, but all participant transfers must be completed at least 14 days prior to the event. If you are reallocating an event to another participant, they must have a registered Endurancelife account. To do so; Log onto your account > Orders > Select the desired order number > Unallocate > Allocate > Enter the desired email address. All reallocated entries must accept the invitation to finalise this process.

Event Basics

The answers below are provided as a general guide only; in all instances event specific information may supersede any details provided here.

Where can I find all the event details?

1). Your event webpage provides basic event information. 2). Your Event Manual (accessed via the event webpage) provides more comprehensive details of the event. 3). All event updates will appear on the event webpage.

What mandatory kit do I need? Will this be checked?

Mandatory kit varies between events and event categories (classes). The Event Manual (accessed via your event webpage) will provide full kit details. Spot checks will be performed either on the route or at the finish and failure to carry the correct items will result in disqualification or time penalties.

Are trail shoes mandatory?

Trail running shoes are not mandatory but are highly recommended.

How will I receive my event pack (running number, timing chip, etc.)?

Event packs will be handed out during the allotted registration period for your distance category on the day of the event. Nothing will be sent out to you in the post prior to the event. You do not need identification in order to collect your event pack.

What time should I arrive on the morning of the event?

It is advisable to arrive a of minimum 20 minutes before the start of your allotted registration period for your event category (details of which can be found on the event webpage).

How many UTMB points is my event worth?

Please see your event webpage.

Is the event Canicross friendly, can I run with my dog?

Well behaved dogs are welcome unless otherwise stated in your Event Manual (accessed via the event webpage).

Am I allowed to listen to music during the event?

Yes and no. Listening to music is permitted at the events but headphones must not be worn a). within the first mile, b). on the approach to any checkpoints, or c). in any instance where the route runs on, beside or intersects a road. Failure to comply with this will result in immediate disqualification.

What are the minimum age requirements?

Please see your Event Manual (accessed via the event webpage). As a general rule:

10K: 16 or over / 14 or 15 if accompanied by an adult (18+) for the duration of the event.

Half Marathon: 16 or over.

Marathon or greater distance: 18 or over.

Is external support prohibited?

External food and nutrition support is permitted throughout most events. Pacing is not permitted.

Course Details

The answers below are provided as a general guide only; in all instances event specific information may supersede any details provided here.

What are the cut-off times?

Cut-offs set are achievable for 99% of people entering; they are typically in place for participant safety on longer distance categories (ie Marathon and Ultra distances). Endurancelife events are not walking events. The cut-off times are detailed in your Event Manual (accessed via the event webpage). Cut-offs are implemented at multiple points around the course rather than just at the finish line. Different sections of the course will necessitate different minimum paces to complete (depending upon the difficulty level of the sections).

Is the route waymarked?

All events are fully waymarked unless stated on the event webpage or within the event manual.

.GPX files are provided for all events for those who would like to use them.

How many checkpoints are there, what distances will they be at?

The routes can be found on your event webpage. Checkpoints are denoted with a water symbol on the interactive maps; by hovering over the elevation chart the distances will appear.

What nutrition is available at the checkpoints?

Checkpoints offer water and a variety of basic nutrition. These should be treated as a complement to the personal supplies you bring. Further details about this can be found in the manual (accessed via the event webpage).