1100, Thursday 10.12.2020

Check-in! [New] : We will be asking all registered participants to check in online approximately two weeks from the event. The Check-in process will result in a simpler event experience for you by removing the usual on-the-day administration. Within the Check-in process we will ask you to: 1) Confirm your preferred postal address to enable your participant number and electronic timing tag to be posted out, 2) Watch the mandatory event safety video and 3) Give us an indication of your preferences with regards to a mass start or an individual time-trial start.

Participant Manual - coming soon!

Virtual : Don't forget to connect with us via the official Facebook Event (coming soon!) where you can select "Going" or "Interested". Here you can network with others and join in the conversation by asking questions and advice.

Never be locked in

1. Cancellation: You will always be given a full refund (no fees or charges) if the event has to be cancelled due to Covid-19. Your entry will never be ‘rolled over’ to a subsequent year unless you want it.
2. Postponement: You will always be given the following three options should an event have to be postponed (date changed) due to Covid-19. You will have one week from the date the event is postponed to make your choice:
   1. Accepting the new event date (this is the default option if you make no choice).
   2. Transferring to one of our other event locations for any date in the future.
   3. A refund (less a booking & card processing fee which will never be more than £10).
3. If your plans change or you simply change your mind:
   1. You can receive a full refund (no fees or charges) should you change your mind within 30 days of booking (*1). No questions asked. To do so; log onto your account > Orders > Select the desired order number > Cancel > Confirm. It’s as simple as that. (*1 for bookings made more than 3 months prior to the event).
   2. You can chop and change between our whole events portfolio at any time. Just make sure you do this more than 30 days before the event you are booked on to. To do so; log onto your account > Orders > Select the desired order number > Change > Select the desired (new) event.
4. A change in the tier system prohibiting travel or participation: If you can't attend due to a last-minute local lockdown where you live then you can opt to move your event entry to another event at a later date. If this is after the online change window closes (30 days prior to the event, point 3.b above) then this request must be instructed via email (see Contact page) with proof of address provided (a redacted cover page of a utility or council tax bill or similar):
   1. No later than 48 hrs before the event date and,
   2. No later than 7 days after a planned local lockdown has been announced (failure to do this limits our ability to offer your entry space to someone on our waitlist who is not in a restricted area).

Never be within 2 meters of anyone else

1. No event staff will come within 2 meters of any participants:
   1. RFID electronic timing removes the need for close personal contact.
   2. Checkpoints (aid stations) operate on a self-serve basis; all items will be individually bagged / bottled with gloved staff keeping their distance but there if you need them.
2. Receive your participant number and electronic timing chip in the post ahead of time or collect on the day, your choice.
3. Watch the event Welcome and Safety Video online 24hrs before the event from your phone or laptop.
4. Join in with our mass start or choose a time-trial start for yourself or your group. Either way you can enjoy watching the online leaderboard update throughout the event day to see how you fare against the competition.

Although there are a raft of other changes we have put in place we hope the examples above clearly demonstrate our priorities to you. All changes will be in place across our portfolio of events for the foreseeable future, most likely until the end of 2021.

We hope that you can now relax and take part with confidence; we are looking forward to delivering your next tough challenge!

With best wishes,

James and the Endurancelife Team.

Never, never, never give up.