- Featured Kit
- Shipping
- Returns Policy
This is the good stuff. These are the tried and tested products that you will find in our packs...
Shipping
We use first class Royal Mail post service or Parcel Force so if you're in mainland UK you should get your order the day after posting. However this depends on Royal Mail, as first class isn't a guaranteed next day service. If your order doesn't arrive within two (working) days please contact us.
All orders placed before 12pm midday, will be in the post, the same day. Orders placed after this time will be sent out the following day. Orders placed after 12pm midday on a Friday will be sent out on the following Monday.
Delivery
We use first class Royal Mail post service or Parcel Force so if you're in mainland UK you should get your order the day after posting. However this depends on Royal Mail, as first class isn't a guaranteed next day service. If your order doesn't arrive within two (working) days please contact us.
Postage and Packaging
We only charge you what it costs us to process and ship your order.
Postage charges as follows:
Regular Shipping:
£1.50 for orders under £5 or specific items (such as gift vouchers)
£2.50 for orders under £20
£4.90 for orders £20-£75 (due to size/weight of parcel)
FREE for orders over £75.00
(Gift vouchers - only £1.00 P&P)
Time: 3-5 Days
Express Shipping:
£8.90
Time: 1-2 Days
For EU / World orders the charge is £7.90 and £9.90 respectively, with shipping free over £125.00
There is a £3 shipping charge for photo prints, if the total value of photos is under £6.50 (i.e. one small print).
Returns & Exchanges
You can return goods you have purchased, as long as they are returned in a new and unused condition, and in their original packaging. We ask for proof of purchase, and that the goods are returned within 28 days of purchase.
If you would like to exchange the item please indicate clearly the item and size you would like to exchange it for. Include your name, address and telephone number, so that we are able to contact you in case of query.
Refunds of postage and packaging will only be paid for the return of faulty goods.
Please ensure that any returned goods are packaged appropriately to prevent damage in transit.
Faulty Goods
We will refund/exchange products which have a fault caused by a manufacturers defect.
If you find a fault with your product please do contact us in the first instance. In some cases the manufacturer will accept an emailed photo of the faulty product. On other occasions they may ask that the product is returned to them for inspection before they send out a replacement.
We will refund postage and packaging costs of faulty items.
When returning faulty goods be aware that any refunds or exchanges may take up to 10 working days.
Please contact James H at the shop with any queries shop@endurancelife.com
