Returns & Exchanges
You can return goods you have purchased, as long as they are returned in a new and unused condition, and in their original packaging. We ask for proof of purchase, and that the goods are returned within 28 days of purchase.
If you would like to exchange the item please indicate clearly the item and size you would like to exchange it for. Include your name, address and telephone number, so that we are able to contact you in case of query.
Refunds of postage and packaging will only be paid for the return of faulty goods.
Please ensure that any returned goods are packaged appropriately to prevent damage in transit.
Faulty Goods
We will refund/exchange products which have a fault caused by a manufacturers defect.
If you find a fault with your product please do contact us in the first instance. In some cases the manufacturer will accept an emailed photo of the faulty product. On other occasions they may ask that the product is returned to them for inspection before they send out a replacement.
We will refund postage and packaging costs of faulty items.
When returning faulty goods be aware that any refunds or exchanges may take up to 10 working days.
Please contact James H at the shop with any queries shop@endurancelife.com